Frequently asked questions
Q: What’s expected of a franchised Chick-fil-A® Operator?
A: We are looking for those select few who are strong leaders with proven track records in business leadership, are successful financial managers, results-oriented self-starters, and are willing to devote their best personal efforts toward starting and growing a business while giving back to their communities. We strongly consider character, chemistry, competency, entrepreneurial spirit and growth mindset when selecting an Operator.
The selection process is highly competitive and relatively few are offered a Chick-fil-A franchise. If you believe you have the skills and qualities to lead a Chick-fil-A franchise, please visit our website at chick-fil-a.com to find out more about the franchise opportunity.
Q: What type of franchise opportunities does Chick-fil-A offer?
A: Chick-fil-A offers qualified individuals the opportunity to operate a single franchised Chick-fil-A Restaurant business. The Restaurant could be located in a mall environment or in one of our free-standing, drive-thru only or in-line locations. We do not offer multi-unit franchise opportunities to initial applicants. Occasionally, high-performing Operators may be awarded an additional business opportunity.
Q: Who is responsible for marketing and advertising?
A: Chick-fil-A, Inc. is responsible for developing all national advertising and point of purchase materials that can be used by franchised Operators. However, Operators are responsible for developing their business locally through in-store, community-based promotions and activities they choose to utilize and execute. Chick-fil-A, Inc. provides catalogues of optional, approved marketing materials, which are available for purchase by Operators, and helps with marketing support through its corporate staff.
Q: Who picks the locations of Chick-fil-A Restaurants?
A: The Chick-fil-A Real Estate Department selects the locations based on Chick-fil-A, Inc.’s goals for system-wide expansion in specifically targeted markets. Chick-fil-A owns and then leases to Franchised Operators, or leases and then subleases to franchised Operators, all of the underlying real estate premises upon which Franchised Chick-fil-A Restaurants operate.
Q: Why are Chick-fil-A Restaurants closed on Sunday?
A: Our founder, Truett Cathy, made the decision to close on Sunday in 1946, when he opened his first restaurant in Hapeville, Georgia. He has often said the decision was as practical as it was spiritual. He believes all Operators and their employees should have the day to rest, relax, spend time with family and friends and worship if they choose to do so.